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Delivery / Postage Information

Deliveries are made Monday to Friday and are not time specific in the UK.
A Signature is required for all deliveries; after 2 failed delivery attempts in the UK the goods may be returned to Hygo by the courier. If this is so you will be responsible for the associated delivery and return costs.
All deliveries are not time specific and nor can we give an estimated time of arrival.
All orders are sent by carrier on next day carriage, but this service is not guaranteed.
Responsibility for ownership of the goods passes to purchaser once we have delivered them.
Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. Damages/shortages must be notified within 3 working days of delivery in the UK. This does not affect your statutory rights.

Deliveries are made only with direct access. VAT is charged at 20% for all orders. All prices displayed are excluding VAT. Returns In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for a refund, less carriage costs.
If you have ordered the wrong product, it will be at your expense to return these goods to us. They need to be returned in the same packaging and in a resalable condition or you will be charge for the products.
If you receive any damaged or defective goods these will be replaced free of charge.
If they are found not to be defective or damaged you will be charged for those goods.

Please contact us:
Hygo Ltd
Unit C Skyway 14
Calder Way
United Kingdom

Customer Service Should you have any feedback with any part of our service or comments on how it could be improved, please do not hesitate to contact us, whereby we will reply initially within 2 working days:

By Telephone : 01753 550654

By Email : sales@hygo.co.uk

By Post :

Hygo Ltd
Unit C Skyway 14
Calder Way
United Kingdom

Safety notice: Some items sold on this website may contain small parts & are not suitable for children. Please dispose of all packaging safely. Product Description
Details of sizes, dimensions and colours will be given on the relevant product information pages, as provided by our manufacturers. All our descriptions & photos are provided to assist our customers. Sometimes there may be slight variations in colours in the photos provided due to customer’s monitors & web browsers in use. We will always endeavour to ensure that our descriptions & photos are up to date and as accurate as possible.
Terms & Conditions

All goods remain the property of Hygo Ltd until payment is received in full

9.00am – 5.00pm Monday – Friday
We do offer emergency deliveries on the weekends; please contact the office for further Information.

Delivery Information:

How long will my order take to be delivered?
Deliveries will be despatched in the order that they are received. Orders will be sent using a courier company, and will normally take 2 – 3 days from receipt of order in the UK. Overseas deliveries times depend upon on how quick goods clear at customs.

What area do you supply?
Currently we supply all of mainland Britain.
We are also able to supply certain overseas countries.
There will be a minimum fee from £35 for the following countries; it depends on the weight of goods purchased. Also Hazardous goods are not permitted in any circumstances. Please note duty, customs and freight in other countries are to be paid by the purchaser of the goods in full and Hygo Ltd will not be liable, for any taxes or costs occurred.

Some off the countries we dispatch to.
EEC Countries
Hong Kong
Gulf States
Please email us below if you have another destination

Customer Satisfaction Guarantee at Hygo we want you to be completely happy with your purchase. If for some reason this is not the case please contact us on receipt of your order and we will act promptly to solve the problem.